Privacy Policy

Information We Collect

When you request our appliance repair services or visit our website, we may gather specific details, including:

• Personal Information: Name, email address, phone number, and physical address to schedule appointments and communicate with you.
• Service Details: Information about your appliance type, brand, issue, and repair history to ensure efficient service.
• Billing & Payment Data: Transaction details. We do not store full payment card details — payments are processed through secure third-party systems.
• Technical Data: When visiting our website, we may collect data such as IP addresses, browser type, device information, and cookies to enhance site functionality and performance.

We collect this information either directly when you provide it or automatically through website analytics.

How We Use Your Information

We use your data for various purposes, such as:

• Providing Services: Scheduling appointments, completing repairs, and ensuring follow-ups.
• Customer Support: Addressing inquiries, handling complaints, and improving your experience.
• Processing Transactions: Facilitating payments securely through trusted providers.
• Marketing & Promotions: Sending occasional offers or updates — only with your consent.
• Legal Compliance: Adhering to local regulations, tax laws, or responding to legal inquiries.

We will never use your information for purposes beyond what is described in this policy without your consent.

When We Share Your Data

Your personal information is not sold, rented, or misused. However, there are certain circumstances where we may share it:

• Service Providers & Partners: We may share your information with third-party professionals who assist in completing repairs, processing payments, or managing customer service.
• Legal & Regulatory Authorities: If required by law, court orders, or law enforcement, we may disclose relevant data.
• Business Changes: In case of mergers, acquisitions, or ownership transfers, your information may be shared as part of the transition process.

All third parties we work with are required to maintain strict confidentiality and comply with privacy standards.

How We Protect Your Data

We take multiple precautions to keep your personal data secure:

• Data Encryption: Sensitive details are encrypted during transmission and storage.
• Limited Access: Only authorized personnel can access customer records.
• Secure Payment Processing: We rely on third-party payment providers to handle transactions securely.
• Regular Security Audits: We continuously review and update our security measures.

Despite our best efforts, no online system is entirely risk-free. If you suspect any unauthorized access to your data, please contact us immediately.

Third-Party Links & External Websites

Our website may contain links to third-party websites for additional information or payment processing. These websites operate independently, and we are not responsible for their privacy practices. We encourage you to review their policies before providing any personal data.

Protecting Children's Privacy

TrueFix Home Services Inc., operating as TrueFix Appliance Repair, does not knowingly collect personal information from individuals under 18 years old. If we discover that a minor's information has been collected without parental consent, we will delete it immediately. If you believe a child has provided us with personal data, please reach out to us.

Policy Updates & Revisions

We may revise this Privacy Policy periodically to reflect service updates, legal changes, or security enhancements. Any modifications will be posted on this page with a "Last Updated" date. We encourage users to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or need assistance, please reach out: